Delivery routes are planned with our transport partners, so confirmed time slots can be difficult to alter. If the allocated date is unsuitable, get in touch with us as soon as possible and we can look into moving the delivery to another available day.

Changes depend on the delivery partner's schedule and cannot always be guaranteed.

A slatted ottoman supports the mattress with a series of slats mounted to a lifting frame. It generally arrives in parts for assembly, making it easier to manoeuvre through many homes, though assembly can take longer.

A solid-base ottoman uses a continuous support platform and is often supplied as two larger pre-assembled sections with storage space below. It can be convenient to put together, but the larger parts need sufficient space in hallways and staircases.

Both provide hidden storage; the best choice depends on your preferred mattress support, access route and available room.

A solid black base lid is a rigid platform used on certain ottoman designs instead of an open-slatted lifting lid. It creates a continuous surface underneath your mattress and can be chosen by customers who prefer that construction style.

Availability and compatibility depend on the bed model, so please check the product options or ask our team before ordering.

We offer bed frames designed to provide a stable foundation for a suitable mattress. Your comfort and support will also depend on your mattress type, firmness and personal sleeping preferences.

If you need help choosing a compatible bed and mattress, please speak with our customer care team. If you have a specific medical or back condition, seek advice from an appropriate healthcare professional as well.

Depending on your order and eligibility, instalment or pay-later payment options may be offered by third-party providers during checkout. The providers, available repayment schedules and any credit checks will be shown before you confirm the payment.

Any finance agreement is subject to the provider's terms and approval. Please review those details carefully before selecting a payment plan.

The bed delivered will match the design and specification you order, including the size, upholstery and colour you select. Product photography is intended to show the bed's construction and overall appearance.

Colours and fabric textures may appear slightly different in person because of lighting and screen settings. We recommend ordering free fabric swatches if you want to see the material in your own room before choosing.

Start by checking the overall width, length and headboard height on your chosen product page against the space available in your bedroom. Remember to allow enough room for walking around the bed and, with an ottoman, for lifting the mattress platform.

Next, measure the access route: your front door, internal doors, hallways, stairs, landings and tight turns. A wide or tall headboard is often the most difficult part to move. Compare the dimensions of the largest components against the narrowest points on the route.

If you are unsure whether the bed will fit, please contact us with your measurements before placing the order.

Our beds are designed with straightforward home assembly in mind, although the steps and time required will vary depending on your bed frame and whether it includes an ottoman lift mechanism. We recommend following the supplied assembly instructions carefully and having another adult help when handling large or heavy components.

If you need additional instructions or a video for your specific model, ask our support team for the correct assembly guide.

Headboard dimensions vary by bed style, and not every design can be produced at an increased height. A reduced-height headboard may be possible on certain models, subject to production requirements.

Check the dimensions on the product page and contact us before ordering with the height you need. We can confirm which adjustments, if any, are available for your chosen design.

We specialise in beds and bedroom essentials, including upholstered bed frames, statement headboards, ottoman storage options and selected mattresses or related bedding products where listed. Our focus is on helping you create a bedroom that feels comfortable, practical and beautifully finished.

Browse the website to see the latest collections, available configurations and fabric choices.

Yes. You can request free fabric swatches here and compare colours, materials and textures in your own home before choosing your bed.

Viewing a swatch in natural and artificial light can help you make a confident decision, especially when matching existing furniture and décor.