A little reassurance goes a long way.

Furniture should arrive as described, be suitable for its intended use and meet reasonable quality expectations. If you think a component has a manufacturing fault, our customer care team can review the details and explain the next steps.

Any additional commercial warranty or guarantee offered with your purchase will have its own specified duration, included products and conditions. The terms provided at the time of purchase should be used when determining that additional cover.

Good to know: Consumer rights under UK law apply regardless of whether a separate warranty is provided.

Your cover at a glance

Not sure where your warranty document is? Contact our team and include the email address or order number used at checkout.

A practical aftercare routine

• Keep your purchase confirmation and any assembly or warranty leaflet somewhere safe. A digital copy is helpful.
• Follow the assembly instructions supplied with your exact frame and use only the correct fittings.
• Check any recommended bolt-tightening or maintenance intervals in the manufacturer’s instructions; avoid overtightening.
• Keep upholstery and storage compartments clean, dry and ventilated, and address any spills promptly using suitable care guidance.
• Use an appropriate support base for your mattress, and rotate only when its care label recommends it. Do not flip a one-sided mattress.
• For ottoman beds, observe the mattress weight limit for your model, keep fingers clear of moving parts and never use a damaged lift.
• When moving house, disassemble and package furniture appropriately; do not drag or force oversized sections.

Finding the right resolution

After assessing the concern, the next step may involve replacement components, a repair, a replacement product or another remedy appropriate to the circumstances. The team will explain any collection, packaging, inspection or delivery arrangements relevant to the outcome.

For issues covered by your statutory rights: any repair or replacement required under the Consumer Rights Act 2015 must be handled within a reasonable time, without significant inconvenience, and with the retailer bearing necessary costs such as labour, materials and postage.

For optional work or services that fall outside your legal entitlement and outside any applicable additional warranty, any charges should be explained for your agreement before work proceeds.

Need a replacement component?

If you need a fitting, support leg, hinge or another bed component after your additional warranty has ended, please contact customer care with your model name, order number and photographs of the part.

We can check whether the component is available and explain any applicable options or charges. Availability depends on the model and stock; we do not promise that every part will remain available for a fixed number of years.

CUSTOMER CARE

Let us help you feel at home.

Have a question about your warranty, need help identifying a component or want to report a fault? Get in touch with your order details and our team can guide you through the next step.

Your statutory rights remain unchanged

This information concerns any additional product warranty or guarantee. Your legal rights under the Consumer Rights Act 2015 are separate. Goods must meet the legal requirements of satisfactory quality, fitness for purpose and matching their description.

Where goods do not conform to those requirements, you may be entitled to a refund, repair, replacement or other legal remedy, depending on the circumstances and time since delivery. A warranty term cannot remove those rights.

For independent UK guidance, visit GOV.UK consumer returns guidance.